You have a withdrawal period of 14 days for your purchases in the webshop. The product(s) must be undamaged, unused and in its original state (in the case of clothing, you may try it on as you would in a store).
Returning your order:
- Send an email/message to customer service within 14 days after you received your order to register your return, include your ordernumber. You receive a confirmation mail from us of your return-registration and a return address.
- Pack the product(s) well so that the chance of damage is as small as possible and we can make someone else happy with it.
- Make sure you frank your package sufficiently, the costs for the return shipment are for your account. Send your package with track en trace code within 14 days after your return registration back to us.
- Save your proof of shipment with the track and trace code. When we receive the product or products back in good condition, the full purchase amount will be refunded to you within 14 days. If the product is damaged, we can deduct the damage from the amount.
You can read more information in the General Terms and Conditions.
Returns are also possible via the modelform for the right of withdrawal.